Answer: A human
Clues: “Real” and “Person”
The Tuesday after Labor Day is supposedly the day businesses get the most phone calls all year.
It’s partly because everyone’s open again after the long weekend, and it’s when people start planning for the holidays and with school back in session, adults can get back to tackling their own to-do lists.
It’s harder and harder to talk to a human, even at many small businesses, and that’s an unwelcome change.
In a recent poll, 62% of customers prefer “human interactions” over other automated ones, and 77% believe a phone call is the best, most efficient way to get an answer.
Unfortunately, 62% of customers say they have to contact a company repeatedly to resolve a problem.